Frequently Asked Questions
Shipping
Shipping & Handling
- Processing and handling will be completed within 3-5 business days of receiving an order
- Domestic (US) orders can take from 1-2 weeks to ship depending on the size of the order
International Shipping
- International Shipping can take 2+ weeks or even longer than expected, please be patient with the international shipping process!
- The customer is responsible for any VAT or import taxes that may incur when receiving orders.
- International Shipping is currently offered to:
Refunds + Returns
- All sales are final and I do not issue refunds!
- Kellyfleur does not take responsibility in the case that the mail is lost or stolen
- If your items come damaged, please contact me to work out a solution!
- Please remember that I am one person running my shop! I promise I will work my hardest to uphold a good quality and fast shipment, but there may be moments of delays!
EMAIL: kellyfleurart@gmail.com
What is a "chou" ?
Chou is my mascot! You can see it in my logo or across my pages. A cabbage patch bun, essentially - "chou" is derived from "mon petit chou" a French term of endearment and the shape was inspired by cauliflowers (where my username also came from cauli-flower -> kelly-fleur) and buns!
How do you make your art/products?
- PROGRAMS: Procreate, Clip Studio Paint, Adobe Photoshop on my iPad pro or Wacom 16
- PRINTER: Canon Pixma G6020
- CUTTING: Cricut Explorer 3